Contact UK Pen Blanks

Frequently Asked Questions

Please read our FAQ before sending us a message, you may find your answer!.

How else can I contact you?

f you are unable to find the answer to your question on our website, you can email us at info@ukpenblanks.co.uk or call us on +44 1423 209050. We are available 09:00 to 17:00 GMT. We may be in the workshop or warehouse so please leave a message.

What are the delivery charges for orders from the Online Shop?

We have a flat charge of £4 +VAT which applies to most UK orders (unless the order is over 1KG). This charge is for a Royal Mail second class signed for service, other optional services/speeds may be shown in the shopping basket/at checkout.

Returns & Refunds

What to do if I’ve changed my mind.

Within 14 days of receipt you are welcome to return any item for any reason as long as it’s in resalable condition and any packaging has been unopened and the item is unused.

Return postage to us is at your expense, we recommend that you use a tracked postage service, as the goods remain your responsibility until we receive them back in unused/resalable condition and have confirmed receipt.

An item in my order is damaged.

We pack our products very well, however occasionally an item may be damaged in transit to you. Please take photos of the external box before opening and of the damaged contents and send to us.

Please do not return anything to us until we have confirmed what steps to take.

Our full refund policy is within our terms and conditions

Which payment methods are accepted in the Online Shop?

We take debit and credit card payments. We use PayPal as our payment processor. You do not need to have a PayPal account to make payment

How long will delivery take?

We use Royal Mail for delivery. UK orders are usually despatched within 24 hours and you should receive within 2-3 days of despatch.

How secure is shopping in the Online Shop? Is my data protected?

Your credit/debit card details are entered on the PayPal website which is very secure. UK Pen Blanks do not receive your credit/debit card details..

What exactly happens after ordering?

Initially you will receive 2 emails. One from us to confirm receipt of your order and another from PayPal to confirm your payment. Within 24-48 hours we will pack and despatch your order and you will receive an email to confirm this.

What's your address?

UK Pen Blanks do not have retail premises open to the public and all sales are conducted online only.

If you wish to write to us or return an item to us (after checking our returns and refund policy) our address is 8 Blair Park, Knaresborough, HG5 0TH, UK.

Send us an email




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