Frequently Asked Questions
How much is postage?
UK postage - We offer a choice of postal services fro UK customer starting at £4 (inc VAT) for Royal Mail 48 (2-3 day delivery). If you would like your order a little sooner, you can upgrade to Royal Mail 24 which gives next working day delivery, or Special Delivery for before 1PM Delivery. Overseas postage - This s calculated on the total weight of your order. To see the cost, add the items to your cart and click check out. By changing the country selection the shopping cart will update to the correct postage cost to deliver to your country
Who owns UK Pen Blanks?
UK Pen Blanks are part of the Mabie Todd group of companies. Mabie Todd Ltd are registered in England and specialise in everything pen related. We have a number of brands including Blackbird Ink a fountain pen ink specialist. Mabie Todd Limited is a company registered in England & Wales – Company registration number 10808574. We are registered for VAT – Our VAT registration number is GB281919155.
Which payment methods are accepted in the Online Shop?
We accept most debit and credit cards including American Express. Orders are processed through the secure pages of our payment processors, which are PayPal/Stripe/Square.
How long will delivery take?
We aim to despatch all orders within 24 hours. Dependent on the service you select, UK orders will be 1-3 working days. Overseas orders typically take 3-10 days dependent on your country. All our packages are sent using a tracked service.
How secure is shopping in the Online Shop? Is my data protected?
Your security and data are very important to us. We offer two types of payment. You can enter your debit/credit card number on our secure https website or you can use PayPal, with or without a PayPal account.