Refund policy
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and no refund will be issued.
- Items being returned will be at the customers expense and are your responsibility until the goods are received safely with us.
- Postage paid by the buyer at the time of order will not be refunded.
- If your order qualified for free postage, a charge of £5.99 will be deducted from your refund. This is to reimburse us for the outbound postage we have paid to the carrier.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email photos of any issues to us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items or bespoke pen blanks).
We also do not accept returns for hazardous materials, flammable liquids, or gases (This includes liquid finishes). Please get in touch if you have questions or concerns about your specific item.
Pre-orders. When you pre-order a product, this item is bought and paid for by us from our suppliers. As the item has been bought just for you, resale may be difficult. Therefore we cannot accept refunds of orders that are either in pending or fulfilled state. This does not affect your return rights should there be a fault with the item.
Sale items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Allow 2-4 working days for this process to be completed.
Please remember it can take some time for your bank or credit card company to process the refund too.
Undelivered Returns
Carriage charges for orders that are unable to be delivered to you and are returned to us will not be refunded. E.g. When a parcel is delivered to a DPD pick up shop and you do not collect it.
DPD and other carriers charge for returning these items to us. This charge will be at the customers expense and deducted from the total refund amount available. (The charge is currently £25 including VAT)